Terms and Conditions

Gemma Milly is a registered business in England and Wales 2289376.

Registered business details:

33 Grebe Close, Alton, Hampshire GU34 2LR

Telephone: 07730 257 183

Email : gemma@gemmamilly.com

Before placing an order, if you have any queries please contact us on 07730 257 183 or please email gemma@gemmamilly.com. All designs and illustrations are the copyright and property of Gemma Milly. Neither you, nor a third party, may copy any part of the design or reproduce it in any way. It is your responsibility to obtain permission for any copyright material, for example portraits, hymns or poems that are to feature in your stationery.

Please note that quotes are valid for a period of 60 days.

A non-refundable deposit of 50% is required for all bespoke projects, before any design or illustration work will be carried out. It is the policy of Gemma Milly that the balance be paid in full before your final order is printed and delivered, unless by prior arrangement with Gemma Milly.

Should an order be cancelled, we must be paid in full for any work that is either in progress or completed.

Additional amends or changes to your stationery or portrait, outside those outlined in your contract, will be subject to a charge of £20 per amend.

You are responsible for the proof reading of all text and copy in the pdf proofs supplied – please refer to our proofing checklist when approving your proofs. We do strongly recommend that you print your pdf proof in order to view it to the correct size. We will not begin print production until we have received written sign-off from you referencing the correct proof to proceed with.

Please note that we cannot accept returns due to customer input or typographical errors. When your final proof is approved you accept responsibility for any errors. If mistakes are discovered after final printers proof approval, we will charge for any reprinting.

Please note that samples may not exactly match the finished product due to variations in the print production process. Press set-up, plates, ink and paper can all result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and do not constitute a fault or a refund.

Please be aware that colors will appear differently on screen than they will when printed. If unsure always request a Pantone swatch to approve.

Gemma Milly accepts no responsibility for the effect of ageing and wear & tear on the materials used.

Gemma Milly shall not be liable in any way for damage to your stationery or portrait after it leaves our design studio, or for late delivery on the part of the courier. This includes damage during delivery and subsequent posting to guests.

Gemma Milly prints all stationery for every customer. As a standard policy we only make refunds and exchanges if goods are faulty. Any faults or defects must be relayed in writing within three days of receiving your order and your complete stationery order returned to us, in its entirety, packed securely so as to avoid any damage likely to be incurred during transportation

If your wedding stationery if it is deemed to be faulty on the part of Gemma Milly we will be happy to correct or replace your stationery with the same, or, if it is not possible to resupply your stationery with the same, we will offer an alternative or similar replacement.  Please note that this does not apply to commissioned portraits.

Gemma Milly will offer you a refund for the amount paid for the faulty part of your order if we are unable to correct or replace your stationery. Gemma Milly will only offer a full refund if the order is faulty in its entirety. Please note that this does not apply to commissioned portraits.

We hold the copyright to any designs and illustrations we create for you, and reserve the right to re-use these designs and illustrations to promote our products and services.

By placing an order with Gemma Milly you are agreeing to these terms and conditions.

These terms & conditions may be updated from time to time without prior notice.